BroMenn Wins Satisfaction Awards

Several BroMenn Healthcare System providers/clinics have been recognized for their excellence in patient satisfaction.  Professional Research Consultants, Inc. (PRC), a national administrator of patient satisfaction studies, has announced their National Excellence in Healthcare Awards for studies conducted in 2007.

Dr. Stephen Pilcher of Sugar Creek Medical Associates in Normal and Dr. Samuel Steffen of Crossroads Medical Associates in Lexington each earned a 5-Star Award for Patient Perception of Overall Quality of Doctor Care. The 5-Star designation is given annually for scoring in the top ten percent of PRC's national client database for the prior calendar year. It is based on the percentage of patients who rated the provider as "excellent" in terms of Overall Quality of Care.

PRC's 4-Star Awards are given annually to healthcare facilities or healthcare providers that score in the top twenty-five percent of PRC's national client database for the prior calendar year.  They, too, are based on the percentage of patients who rated the facility or provider as "excellent" in Overall Quality of Care.  This year's award winners include Twin Cities Behavioral Health in Normal, Crossroads Medical Associates in El Paso and Lexington, Fairbury Medical Associates in Fairbury, the Emergency Department at Eureka Community Hospital, Dr. Steve Ingalsbe of Crossroads Medical Associates in El Paso and Dr. Kim Marshall of Sugar Creek Medical Associates II in Normal.
    
Omaha-based PRC has researched patient satisfaction for some of the most prestigious hospitals in the country. More than 1800 hospitals and health systems throughout the U.S. have utilized PRC's services over the past 26 years.